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Terms and Conditions


Website Use



Website users must only use this Website for lawful purposes, and website users must not use it in a way that infringes the rights of anyone else or that restricts anyone else's enjoyment. Website users may use, download and print content from the Website for their own personal use but may not without our prior written consent:
• Copy, reproduce, use or otherwise deal with any content on the Website;
• Modify, distribute or re-post any content on the Website for any purpose;
• Use the content of the Website for any commercial exploitation.
Website users must be over 18 at the time of purchase

This website is owned and operated by Alicia’s Fantasy Ltd. Alicia’s Fantasy Ltd is a company registered in England and Wales.

These website terms and conditions ('Website Terms') apply to website users use of the Alicia’s Fantasy website at www.aliciasfantasy.com. (the 'Website'). Website users must read these Terms carefully, and we suggest that website users print and keep a copy for website users future reference. By accessing, browsing, using or registering with the Website, website users confirm that website users have read, understood and agree to these Website Terms in their entirety. If website users do not agree to these Website Terms in their entirety, website users must not use this Website.




Password Security



Website users are responsible for maintaining the confidentiality of their password and account details and any activities that occur under website users account. Alicia’s Fantasy shall not be liable to any person for any loss or damage which may arise as a result of any failure by website users to protect website users password, or account details.



Ownership of Rights.



All rights, including intellectual property rights, in and to this Website are owned by or licensed to Alicia’s Fantasy.




Accuracy of Content



To the extent permitted by the Misrepresentation Act 1967, Alicia’s Fantasy disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible.




Age Restrictions on Purchase



The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements.




Law, Jurisdiction and Language



Any matter that arises out of website users use of this Website (including any contract entered between website users and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.




Third Party Rights



Only website users and Alicia’s Fantasy shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.




Changes to these Terms



We reserve the right to change and update these Website Terms from time to time and suggest that website users revisit this page regularly to keep informed of the current Website Terms that apply to website users use of the Website. By continuing to access, browse and use this Website, website users will be deemed to have agreed to any changes or updates to our Website Terms.




Purchasing From the Alicia’s Fantasy Website



Whenever website users use this Website to order an Alicia’s Fantasy product, our Website Terms and Conditions will apply to their use of the Website in addition to these Conditions of Sale.
Product Descriptions
Alicia’s Fantasy has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
• Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this Website;
• All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
• Packaging may vary from that shown on the Website;
• The sizes shown on the Website are approximate only and may vary slightly;
• Colours of our products are displayed as accurately as possible on the Website, the actual colours website users see will depend on website users monitor and we cannot guarantee that website users monitor's display of any colour will accurately reflect the colour of the product on delivery.
• All items are subject to availability. We will inform website users as soon as possible if the product(s) website users have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.




Order Acceptance



Please note that completion of the online checkout process does not constitute our acceptance of website users order. Our acceptance of website users order will take place only when we dispatch the product(s) that website users ordered from us.

If website users supplied us with their email address when entering their payment details (or if they have a registered account with us), we will notify them by email as soon as possible to confirm that we have received their order. During the checkout process, website users will be asked to complete website users payment details. All fields indicated as compulsory must be completed.

All card payments are subject to authorisation by the card issuer and we take payment when we accept the order shortly before dispatch. If website users payment is not received and website users have already received the products website users ordered from us, website users must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to website users and in the same condition that website users received them at website users own expense.

If website users do not do this within 30 days of the date on which we cancel their order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge website users for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Alicia’s Fantasy cannot supply website users with the product or service website users ordered, we will not process website users order, inform website users of this in writing (including e-mail) and, if website users have already paid for the product or service, refund website users in full as soon as reasonably possible.



Timescales for Delivery and Charges



We respect website users confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make website users details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service website users select, delivery address and unforeseeable disruptions to delivery services. Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in website users order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether website users order has been left in a safe place e.g. with a neighbour, or returned to depot. All risk in the products website users order (including risk of loss and/or damage to the products) shall pass to website users when they are delivered to the delivery address specified in website users order. Alicia’s Fantasy shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with website users legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about website users legal rights contact website users local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).


Secure Payment



Credit/Debit Card: You can make payments via Credit/Debit card without creating a PayPal account. On the final checkout page under “Payment” click “Pay with PayPal” and you will be directed to PayPal’s website. On the left side of the page you can choose to pay with Debit/Credit card without creating a PayPal account.
We ensure that none of your payment details are sent to us. Your payment goes through PayPal to keep your information safe.
PayPal is the trusted leader in online payments enabling buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.
PayPal helps protect your credit card information with industry leading security and fraud prevention systems. When you use PayPal your information is never shared with the merchant.



Cancellations and Returns



If website users are a UK/EU consumer, website users have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel website users order within seven (7) working days following website users receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with website users legal rights. For further information about website users statutory rights, contact website users local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if website users are in the UK). If website users are a non-EU customer, please see our international returns policy. If website users are considering cancelling or wish to cancel a product website users have ordered from us, please be aware of the following terms that apply:

• Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
.
• Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).

• Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service website users have ordered from us, these may also govern website users cancellation rights and website users should review these carefully;

• Damaged or incorrectly supplied products: Website users should check all products website users receive against website users order. If the products website users receive are damaged or incorrectly supplied on delivery then website users must note the details of any damage or error in supply on the delivery documentation or if website users are unable to view the items on receipt, website users must inform us (by post, phone or e-mail only) within the seven day period. Website users must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

• Other cancelled products: If website users want to cancel products that are not damaged or incorrectly supplied, then website users must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. Website users must take reasonable care of the products that website users wish to cancel and not use them. Products should be returned in their original packaging at website users cost.

This is not intended to be a full statement of all website users rights under the Distance Selling Regulations. Full details of website users rights under the Distance Selling Regulations are available in the UK from website users local Citizens' Advice Bureau or website users Local Authority's Trading Standards Office.

• Damage during the course of returning products: If website users choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we suggest that website users obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge website users (or not to refund any amounts attributable to) such loss or damage.






International Delivery



Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Alicia’s Fantasy reserves the right to define what can and cannot be delivered to which destination. Payment - Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Alicia’s Fantasy products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Occasionally, the supply of website users product(s) or may be delayed or prevented for reasons beyond our control - for example, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep website users informed but shall be under no liability to website users for such delay or failure.




Website users Right to Cancel



If website users are a UK/EU consumer, website users have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order within seven (7) working days following the receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with website users legal rights. For further information about website users statutory rights, contact website users local authority Trading Standards department or consumer advice centre. Website users who are a non-EU customers, please see our international returns policy. If website users wish to cancel (or are considering cancelling) a product or service website users have ordered from us, please be aware of the following terms that apply:
• Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
• Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
• Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product website users have ordered from us, these may also govern website users cancellation rights and website users should review these carefully;
• Damaged or incorrectly supplied products: Website users should check all products website users receive against website users order. If the products website users receive are damaged or incorrectly supplied on delivery then website users must note the details of any damage or error in supply on the delivery documentation or if website users are unable to view the items on receipt, website users must inform us (by post, phone or e-mail only) within a reasonable period of time. Website users must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Where we deliver products to a third party in accordance with website users order, website users will only be able to exercise this cancellation right if website users can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.




Entire Agreement



These Website Terms set out the entire agreement between website users and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.